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ROOM DESIGNS IN ONE WEEK • 877 789 5303
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We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, e-mail address or phone number that you provide to us is of the utmost importance to My Design Guide. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us.

Click here to manage your privacy preferences

Services at My Design Guide:

Online Registration: Registration is an optional service provided by our web site. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, e-mail address, a password that you select, and optionally, your interests. Your registration information may be used to enhance your online experience while visiting My Design Guide. When you register you will have the opportunity to sign up for future marketing information.

Contests, Questions or Surveys: When you ask a question, participate in a survey or enter a contest or sweepstakes at a, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your permission to send you future marketing information from My Design Guide.

Other Uses of Personal Information: My Design Guide uses personal information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.
We may also send you e-mail with information about our product and service offerings if you have provided us with your name and address, e-mail address or phone numbers. If you would like to stop receiving such promotional information from My Design Guide, please see the Manage my Privacy Preferences section of this site.

Privacy Preferences / Opt-Out: Our Manage your Privacy Preferences page allows you to register or change your preferences to receive or not receive marketing materials. You may update these preferences at any time. Please allow sufficient time for your preferences to be processed.

Information about Others: At our Stores, Call Centers or on some of the pages on our Sites, you can submit information about other people and compose personalized messages to them. For example, you can order My Design Guide Gift Cards and merchandise and send them directly to a friend along with a personalized message composed by you. We consider the information you submit and the content of your personalized message to be a private communication between you and the recipient. My Design Guide will not use or disclose any information you provide about someone else for any purpose other than:
1. To ship the order and confirm delivery;
2. To identify or resolve technical problems or customer service issues;
3. As required by law and to comply with a court order or other legal process;
4. To respond to claims that your personalized messages violate the rights of third parties; and
5. To protect the rights or property of My Design Guide and its affiliates

Your Suggestions: We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of our product and service offerings.

Protecting Childrens' Privacy:
My Design Guide Sites are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under the age of 18.
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Disclosure of Personal Information
Personal Information Disclosure: My Design Guide will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.

Companies that work with or on behalf of My Design Guide: Some of our operations, such as our call centers, may be managed by unaffiliated companies. These companies may have access to your personal information on a confidential basis only to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services.  Information provided by you will be used by My Design Guide and its Service Providers to learn about the experiences of our customers so that we may enhance our programs and improve our level of service.
 
Visiting Our Sites: In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system and average time spent on our Sites. We use this information to monitor and improve our Sites.

Cookies: Our Sites use a technology called "cookies". A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Sites in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.
Tracer Tags: Our Sites may also use a technology called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons". This technology allows us to understand which pages you visit on our Sites. These tracer tags are used to help us optimize and tailor our Sites for you and other future website visitors.

Third Party Links: Our Sites may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.
My Design Guide provides links to third party websites as a convenience to the user. The inclusion of any link does not imply My Design Guide's endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend that you read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.

Security of Personal Information
We will maintain the confidentiality of all personal information collected on our Site and will only disclose such information to employees and Service Providers who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

Security Measures on Our Sites

Secure Shopping: When you place orders on our Sites, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your personal information.

My Design Guide also takes the following measures to protect your personal information online

Passwords: To provide you with an increased level of security, online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. My Design Guide will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).

Order Information: Since any order information you provide to us on our Sites will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Sites. The most recent versions of Mozilla Firefox® or Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from their respective web sites.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, My Design Guide cannot ensure or warrant the security of any information you transmit to us on our Sites.

Who We Are

My Design Guide is a privately owned corporation brought together to provide you with a full suite of home design products and services.

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How to Contact Us

We want to assure you that My Design Guide is dedicated to protecting your privacy.
You can contact us or otherwise communicate your privacy concerns by:
Calling us at 1-877-789-5303
Emailing Customer Support
Accessing your registration information on our Sites
Managing your Privacy Preferences
Writing us at the address below (please include your e-mail address and phone number in all correspondence along with the information needed to support your request):


My Design Guide, Inc.
Attention: Privacy Official
Customer Service
PO Box 7242
Richmond, VA 23221

 

Changes to the Privacy and Security Statement

To help you track the changes to our Privacy and Security Statement, a history of material changes to our Privacy and Security Statement will be noted here.